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Terms & Conditions

In these terms and conditions “The Customer, you and your” refers to anyone who purchases the products from Sushi Haven.

“We, us and our” refers to Kosushi Bar Ltd trading as Sushi Haven.


All orders for the products offered for sale by Sushi Haven shall be deemed to be an offer by the Customer to purchase these products in accordance with these Terms &Conditions only.

Sushi haven reserves the right to accept your order at their discretion.

Acceptance of an order occurs when you receive an on-screen message confirming your order has been placed at which point, your contract with us is made and up until this point, we may decline to provide you with the goods without giving any reason.

Please note that all products are subject to availability and we endeavour to will notify you in case your order is not available in order to offer you an alternative.


Owing to the fact that orders received are processed immediately, cancellation will be accepted ONLY if made within 5 minutes of receipt of order and after this time no refund will be given.


Payment may be made by any of the ways mentioned in our website. This applies to orders made online or by phone.

Prices of products are as quoted on our website and are inclusive of VAT at the current rate.

Refund Policy

In the unlikely event of a complaint about Our goods or service, Customers are asked to contact our Customer Services Team at:

cs@sushihaven.co.uk or call 020 8123 0555.

If necessary, refunds will be made to the cardholder as per the details on the order


Every effort has been made to ensure that all details of products and services are correct as published at the time of going to press


Any item under special offer during a Promotional period will be subject to the Terms & Conditions advertised as applying to that special offer as well as the Terms & Conditions mentioned above

Limitation of Liability

Sushi Haven shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery or any circumstances over which We had no control of the consequences and which We could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others

Sushi Haven’s total liability to the Customer will be limited to the total price charged for the order


These Terms & Conditions will be governed by and subject to the laws of England.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected may include:

Phone Number

We do not store any credit card information in any medium whatsoever.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in to your account. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Our Company

Company Name: Kosushi Bar Ltd
Company Number: 7506935
Registered Address: 29 Cranbourne Gardens, London NW11 0HS, UK
Contact Telephone: 020 8123 0555
Contact E-mail: info@sushihaven.co.uk