FAQs

  • Hit Order Now, pick your branch, and choose ASAP or a specific date and time. Simple, smooth, and sushi-bound.

  • If the kitchen hasn’t started preparing it yet, we’re happy to help. Call or WhatsApp the branch right away.

  • If nothing has been made yet, we can cancel it. The sooner you reach out, the better.

  • Message us with your order number, order date/time. We’ll sort it quickly.

  • All major cards are accepted online.

  • Yes — physical gift cards are available from our Golders Green and Kosher Kingdom sites.

  • WhatsApp, call, or send a message through our contact form. We’re fast, friendly, and here to help.

ORDERING & PAYMENTS

  • Times vary by branch, but you’ll always see exact available slots when you order online.

  • Pop your postcode into our website — if you’re in our delivery zone, you’re good to go. If not, reach out.

  • Yes — via our own drivers and Deliveroo.

    Saturday nights: Deliveroo-only.

    • Fridays: Open as usual until closing.

    • Saturdays: Open after Shabbat.

    Delivery is via Deliveroo only.

  • Email tracking links aren’t always reliable.

    For a real update, drop us a WhatsApp or call the branch.

  • Yes — choose your preferred slot during checkout and we’ll roll it fresh for then.

DELIVERY & COLLECTION

DIETARY & INGREDIENTS

    • Sesame is used widely

    • Cross-contamination is possible

    Always contact the branch before ordering if you have a serious allergy.

  • Yes — everything is certified by KLBD.

  • All allergen info is available online. If you’re unsure, contact us before ordering — we’ll guide you safely.

  • Sesame is common; nuts are rare but can appear.

    Always check the online allergen guide or ask the branch.

  • We offer gluten-free soy sauce and several naturally gluten-free items.

    For strict requirements, contact us before ordering.

  • It may taste slightly different, but we’ll always recommend alternatives if needed.

  • Keep it refrigerated and enjoy within 24 hours.

    Pro tip: Sushi always tastes best fresh.

MENU, AVAILABILITY & PORTIONS

  • Yes — plenty of plant-powered rolls, bowls, and sides.

  • The online menu updates in real time. If it’s out of stock, you’ll see it right away.

  • Check the New or Featured section online — we update it regularly with fresh inventions.

  • As a general rule of thumb, most people eat 8–16 pieces each — depending on whether they’re “just a nibble” hungry or “sushi is my personality now” hungry.

    Still unsure? Message us — we’ve become experts in predicting sushi appetite levels ;-)

  • Yes — you can request simple changes or remove ingredients.

    We keep customisations reasonable so the dish stays balanced and delicious.

    Want more freedom? Choosing Build Your Own Rolls unlocks endless creative possibilities, mix, match, and design a roll that’s totally you.

  • Recyclable, premium trays designed to keep everything fresh and looking sharp.

CATERING & EVENTS

  • From takeaway platters to on-site sushi chefs, we’ve got options for every event size and style.

  • Pricing depends on guest count, menu, number of chefs, and event duration. Share your details and we’ll create a clear quote.

  • We can offer basic setup options depending on availability.

    For larger events, hiring extra display tables is often recommended.

  • For bigger events, aim for 1–3 months’ notice.

    Peak times (holidays, weekends) fill up quickly — earlier is better.